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Call Center Manager

JOB DESCRIPTION

 

Customer Service Department:

Call Center Manager

 

Universal Language Service is currently seeking to fill a Call Center Manager position for our Customer Service Department.

 

Location:  Bellevue, Washington

Position Type:  Management

Employment Status:  Full-Time (40+ hrs/week)

Shifts Available:  Monday – Friday, 8am – 5pm

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Now Hiring talented candidates!

 

RESPONSIBILITIES:

 

  • Promote company mission and translate the company’s mission statement into measurable, actionable steps
  • Set meaningful, achievable goals for department team members
  • Work on long-term goals and incentive programs to facilitate growth and upward mobility, as well as maximize productivity
  • Monitoring and tracking department team member performance
  • Department HR Activities
  • Communicate with customers and interpreter contractors via phone, fax, email, or in person
  • Prepare reports for upper management
  • Various tasks and projects as needed on weekly, monthly and quarterly basis

QUALIFICATIONS:

 

  • Outstanding customer service; supervisory experience desirable
  • Ability to work with multiple priorities and frequent interruptions
  • Ability to train, coach, evaluate and motivate staff to higher performance
  • Ability to analyze and prepare reports related to service metrics
  • Excellent verbal and written communication skills
  • Recent office experience; knowledge of MS Word, Excel and Outlook

COMPENSATION:

 

Competitive salary, excellent benefits package includes Medical, Dental, Vision, Life Insurances, paid time off and other bonuses and appreciation rewards.

 

How to Apply:

 

If you are interested in growing professionally within an innovative, highly respected and established organization, we invite you to explore this excellent growth opportunity!

 

  • Review the job description, as well as minimum requirements
  • Complete the online Employment Application and attach your Resume
Online Employment Application