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Customer Service Representative

JOB DESCRIPTION

 

24/7  Call Center:

Customer Service Representative

 

Universal Language Service is currently seeking to fill a Customer Service Representative* position for our 24/7 Call Center.

 

Location:  Bellevue, Washington

Position Type:  Entry Level

Employment Status:  Full-Time (40+ hrs/week)

Shifts Available:  Various – Day, Evening, Night, Weekend

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*NOTE:  the Customer Service Representative is a combination position that includes handling customer service calls, data entry of interpreter requests, and scheduling interpreters.  Primary responsibilities will vary based on assigned duties that highlight the skill-set and talents of the applicant.

 

Now Hiring talented candidates!

 

RESPONSIBILITIES:

 

  • Communicate with customers and contractors via phone, fax, email, or in person
  • Process, enter and/or update information in web based scheduling platform
  • Reach out to contractors and offer available assignments
  • Other tasks and/or projects as assigned

 

QUALIFICATIONS:

 

  • Positive, ‘can-do’ attitude
  • Ability to work under pressure
  • Ability to multitask: inbound and outbound calls, data-entry
  • Self Starter
  • Typing speed: 55+ WPM, 100% accuracy
  • Excellent verbal and written communication skills
  • Outstanding customer service
  • Recent office experience
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Ability to work full-time, different shifts and overtime
  • 2+ year commitment

 

COMPENSATION:

 

Competitive salary, excellent benefits package includes Medical, Dental, Vision, Life Insurances, paid time off and other bonuses and appreciation rewards.

 

How to Apply:

 

If you are interested in growing professionally within an innovative, highly respected and established organization, we invite you to explore this excellent growth opportunity!

 

  • Review the job description, as well as minimum requirements
  • Complete the online Employment Application and attach your Resume

 

Online Employment Application