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Customer Service Representative

JOB DESCRIPTION for Evening / Graveyard Shift

 

Call Center:

Customer Service Representative

(Evening / Graveyard Shift)

 

Universal Language Service is currently seeking to fill an Evening / Graveyard shift Customer Service Representative position for our 24/7 Call Center.

 

Location:  Bellevue, Washington

Position Type:  Entry Level

Employment Status:  Full-Time & Part-Time

Shift Available:  Please see application for current availability

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DESCRIPTION:  The primary duties of this position are data entry, along with handling customer service calls, and scheduling interpreters as needed. After initial training period (completed during regular business hours: Monday – Friday, 8am – 5pm for a minimum of 1 month), employee will be moved to their permanent shift as described above and at that point will be working independently.

 

Now Hiring talented candidates!

 

RESPONSIBILITIES:

 

  • Monitor and respond to incoming calls, emails, and interpreter requests
  • Remain on premises for the duration of assigned shift (applies to graveyard shifts only)
  • Process, enter and/or update information in web based platform
  • Communicate with customers and contractors via phone, fax, or email
  • Reach out to contractors and offer available urgent assignments
  • Other tasks and/or projects as assigned

 

QUALIFICATIONS:

 

  • Ability to work independently
  • Self Starter
  • Positive, ‘can-do’ attitude
  • Ability to work under pressure
  • Ability to multitask: inbound and outbound calls, data-entry
  • Typing speed: 55+ WPM, 100% accuracy
  • Excellent verbal and written communication skills
  • Outstanding customer service
  • Recent office experience
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Ability to work full-time, different shifts and overtime
  • 3+ year commitment

 

COMPENSATION:

 

Competitive salary, paid lunches during graveyard shift, bonuses and appreciation rewards.

 

How to Apply:

 

If you are interested in growing professionally within an innovative, highly respected and established organization, we invite you to explore this excellent growth opportunity!

 

  • Review the job description, as well as minimum requirements
  • Complete the online Employment Application and attach your Resume

 

Online Employment Application