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Our Services
- Our Services
Customer Support
Our Company
- Our Company
- Why Choose Us
Careers
- Interpreter / Translator
- Corporate Positions
Contact

Online Employment Application

Step 1 of 4

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Applicant Information
Please have your resume and a typing test results page from TypingTest.com ready for upload, if possible. Accepted formats: pdf, doc, or docx.
Applicant Name*
First Middle Last
Nickname
Email*
Phone*
Social Media Profile
For Example: LinkedIn, etc.
Address*
Street Address Address Line 2 City State ZIP Code
Will you be moving to Washington State?*
All available positions are for our corporate office in Bellevue, WA.
Gender
- Female
- Male
Date of Birth
Date Format: MM slash DD slash YYYY
What is your highest level of education?*
Field of Study
Is this your first time applying?*
What happened the other time(s) you applied?*
Position Preferences
Position(s) Applying For*
All available positions are for our corporate office in Bellevue, Washington.
- Call Center - DAY Customer Service Representative (Various Shifts Available)
- Call Center - NIGHT Customer Service Representative (Various Shifts Available)
- Call Center - Scheduler (Various Shifts Available)
- Call Center - Data Entry Clerk (Various Shifts Available)
- Call Center Manager
- Outreach Specialist
- Customer Accounts Support Agent
- Customer Accounts Manager
- Billing Clerk
- Billing Clerk - Medical Claims Billing
- Files Clerk
- Accounts Payable Clerk
- Human Resources Generalist & Recruiter
- Marketing Assistant
- Interpreter Relations Department Manager
- Government Contract Manager
- Wordpress Website Developer and Graphic Designer
- Other
Other Position Applying For
Shift(s) Desired*
IMPORTANT: Mandatory initial training for new hires is completed Mon-Fri: 8am-5pm, for 20 business days (4 weeks). ***Variations to shifts listed below are possible.
- Initial 4-Week Training (Mon-Fri: 8am-5pm)
- Day (Mon-Fri: 6am-3pm)
- Day (Mon-Fri: 8am-5pm)
- Day (Mon-Fri: 9am-6pm)
- Weekday Swing (Mon-Fri: 12pm-9pm)
- Weekday Swing (Mon-Fri: 5pm-10pm)
- Weekend Morning (Sat & Sun: 6am-2pm)
- Weekend Morning (Sat: 8am-1pm)
- Weekend Evening (Sat & Sun: 2pm-10pm)
- Graveyard (Sun-Thu: 10pm-6am)
- Graveyard (Fri & Sat: 10pm-6am)
- Additional Shifts as Needed
Availability*
- Part Time (20-40 hrs / week)
- Full Time (40 hrs / week)
- Over Time (more than 40 hrs / week)
Some positions may be open to other levels of commitment, the Job Description pages will detail exceptions to the above.
Salary Desired*
- Per Hour
- Per Year
Excellent benefits package includes Medical, Dental, Vision, Life Insurance, paid time off, bonuses and appreciation rewards.
Per Hour Salary Desired*
Per Year Salary Desired*
Desired Duration of Employment*
Are you eligible to work in the United States for this duration?*
- Yes
- No
Other / Prior Commitments*
(Example: school, full/part-time job, upcoming vacation)
Details about your other / prior commitment*
Date you can Start
Date Format: MM slash DD slash YYYY

Personal Information
Can you, after employment, submit proof of your legal right to work in the United States?*
Are you able to pass Drug Test / Screening?*
Are you able to pass Reference Check?*
Have you been convicted of an offense, other than minor traffic violations?*
A conviction record may not bar individuals from employment. This Washington State Secretary's List Disqualifying of Crimes and Negative Actions is used to determine employment eligibility: https://www.dshs.wa.gov/sites/default/files/FSA/bccu/documents/Secretary%27sCrimesListforALLPrograms.pdf
Are you able to pass Criminal Record Check?*
A conviction record may not bar individuals from employment. This Washington State Secretary's List Disqualifying of Crimes and Negative Actions is used to determine employment eligibility: https://www.dshs.wa.gov/sites/default/files/FSA/bccu/documents/Secretary%27sCrimesListforALLPrograms.pdf
Comments
Have you ever been fired by an employer?*
Skills
Rate your knowledge / experience / skill level:
How many hours (on average) have you spent using Web Browsers in the last year?*
How many hours (on average) have you spent using Excel in the last year?*
How many hours (on average) have you spent using Outlook in the last year?*
Typing Speed (WPM) as of today*
Please check your typing speed on http://www.typingtest.com/ and enter result.
Typing Accuracy (%)*
Please check your typing accuracy on http://www.typingtest.com/ and enter result.
Skills you feel may contribute to you being successful in this position:
Writing Sample of Complaint Response
SCENARIO: You have just received a complaint from a customer who had several concerns regarding an interpreter who was scheduled for one of their appointments. The customer said that the interpreter arrived ten minutes late to the appointment, and was not dressed in a professional manner. The customer is requesting that you follow up with her after you have spoken to the interpreter. When you called the interpreter to find out what happened, you were told that the reason she arrived late to the appointment was due to heavy traffic. Because the traffic was so heavy, the interpreter stated that they did not have enough time to go home and change clothes before the appointment. INSTRUCTIONS: Please write a follow up e-mail to the customer describing why the interpreter arrived to the appointment late, was dressed inappropriately, and apologize for the inconvenience this situation has caused.
Do you speak a language other than English?*
(the position does not require knowledge of another language)
- Yes
- No
I also speak language(s)

Professional Experience
Why are you choosing to make a job / career change at this time?*
How did you hear about this position?*
ZipRecruiter | Indeed | Monster | Craigslist | Friend (let us know who) | Other...
Have you worked in a Call Center before?*
- Yes
- No
Time spent working in a Call Center*
Have you held a Customer Service position before?*
- Yes
- No
Time spent working in Customer Service*
Do you have experience working with Limited English Proficient (LEP) individuals?*
(Not a requirement for this position.)
- Yes
- No
Details about your previous experience.
Have you been employed by another language agency (interpretation and/or translation)?*
- Yes
- No
Details about employment (company name, dates of employment).
Do you have any gaps in your employment in the last 3 years?*
- Yes
- No
Comments*
If I were to ask your last supervisor to provide you additional training or exposure, what would he/she suggest?*
Describe an example of a time that you felt you went above and beyond the call of duty at work.
Have you ever been on a team where someone was not pulling their own weight?
- Yes
- No
How did you handle it?
Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.
Employment History
Please provide details about your most recent position
Employer # 1*
Company Name
Your Job Title*
Your Responsibilities and Work Performed*
Type of Position*
- Full Time
- Part Time
- Seasonal
Employment Start Date*
Date Format: MM slash DD slash YYYY

*use the first date of the month if exact date is not available
Employment End Date
Date Format: MM slash DD slash YYYY

*leave blank if currently employed
Notice of separation provided to last employer*
Starting Wage (per hour)
Wage upon Leaving (per hour)
Did you meet attendance requirements?*
- Yes
- No
How would this employer evaluate your performance?*
Are you eligible for rehire?*
- Yes
- No
Reason for Leaving*
Comments
Professional References
Reference #1
First Last
Phone
Email
Nature of Professional Relationship
Reference #2
First Last
Phone
Email
Nature of Professional Relationship

Applicant Screening
Resume*
Candidates who do not submit resumes (now, or separately) will not be considered.
Typing Test Results*
Please check your typing speed on http://www.typingtest.com/ and submit result.
Attach Resume, Typing Test Results and/or Portfolio
Drop files here or

Accepted file types: pdf, doc, docx.
Maximum file size is 2MB
Voicemail Screening*
As part of the application process, we ask our applicants to call 1 (425) 455-6284 and leave a message introducing yourself to us and describing your education, work experience in a related environment, data entry skills / typing speed, approximate length of commitment and why you are changing your career at this time.
- I understand the need to screen verbal communication and will leave a voicemail promptly after submitting this application.
IMPORTANT INFORMATION
Please read the following carefully. Your acknowledgement below is required to be considered for employment. It also acknowledges you have read, understand and agree to the information.
ABOUT THE INFORMATION ON THIS APPLICATION: I certify the information on this application is true and correct. I understand any false statements, misrepresentations or omissions of fact may result in the rejection of my application or in separation from Universal Language Service, Inc. if I become employed.
ABOUT INQUIRIES AND INFORMATION FROM CURRENT AND FORMER EMPLOYERS AND/OR PERSONAL REFERENCES: I authorize Universal Language Service, Inc. to inquire for and receive information from my current and former employers and/or personal references regarding my character and ability. I agree to release and hold Universal Language Service, Inc., its agents and my current and former employers and/or personal references harmless from any claims or damages resulting from transmittal, receipt or use of any of the information described above.
ABOUT CRIMINAL RECORD CHECK: I authorize Universal Language Service, Inc. to investigate my criminal history, which is required for employment.
ABOUT PROOF OF MEETING MINIMUM AGE REQUIREMENTS AND THE RIGHT TO WORK IN THE UNITED STATES: I agree to provide proof of meeting minimum age requirements of applicable laws and submit proof of my true age if I am hired. I also consent, if hired, to provide proof of the right to work in the United States as required by the Immigration Reform and Control Act of 1986.
ABOUT AT-WILL EMPLOYMENT: I agree, if employed, to conform the guidelines and policies of Universal Language Service, Inc., whenever adopted or changed by Universal Language Service, Inc., and that those guidelines and policies do not constitute and employment contract. I further agree that if I accept a position with Universal Language Service, Inc., my employment will be for unspecified term and may be terminated at the will of either Universal Language Service, Inc. or myself, with or without cause, and with or without notice. However, Universal Language Service, Inc. will appreciate at least two-week notice from you prior to leaving the company and your help with training new employee which/who will be replacing you. No words or actions of the company will be deemed to create an express or implied contract of employment or require that Universal Language Service, Inc. have good cause for terminating my employment. This at-will agreement will remain in effect throughout the duration of my employment, and may be changed only by a written agreement signed by the Universal Language Service, Inc. president.
Applicant Acknowledgement*
- I have read, understand and agree to the terms of this application.
Electronic Signature*
First Name Last Name Today's Date
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