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A Roadmap for Hospitals

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care

A Roadmap for Hospitals

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care:

 

This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to help hospitals address unique patient needs, meet the new Patient-Centered Communication standards, and comply with existing Joint Commission requirements.

 

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Example practices, information on laws and regulations, and links to supplemental information, model policies, and educational tools are also included. The Patient-Centered Communication standards will be presented in a separate appendix that provides self-assessment guidelines and example practices for each standard.

 

Access your free copy from the Joint Commission website (Adobe Reader required):