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One Size Does Not Fit All

Meeting the Health Care Needs of Diverse Populations:   Our latest research report provides a framework for hospitals and other health care organizations to develop and employ practices for meeting diverse patient needs. The report also includes a self-assessment tool that organizations can use to…

A Roadmap for Hospitals

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care:   This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to…