Side Menu

HIPAA Compliant Tag

The Art of Working with Interpreters

A Manual for Health Care Professionals You’ve probably heard the story: The doctor asks the non-English-speaking patient how he’s doing; the patient gives a lengthy response involving wild gesticulations and dramatic facial expressions, and the interpreter declares, “He says he’s fine.” Anyone who has to…

A Roadmap for Hospitals

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care:   This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to…