Contact Us

Our Contact Center team is available 24/7/365 to assist with scheduling questions or general inquiries.

• Phone: (888) 462-0500, Ext. 1
• Email: scheduling@ulsonline.ent
• Fax: (425) 454-3635

For technical assistance, contact our HelpDesk at helpdesk@ulsonline.net or (425) 691-3200.

For LAPs/Interpreters

UniversalLanguage is committed to supporting Language Access Providers (LAPs/Interpreters) with resources to aid in the delivery of high-quality interpretation services under DSHS Contract 2534-60325 CBA.

LAP Requirements

Prior to providing services under DSHS Contract 2534-60325 CBA, LAPs must have the following documents on file with UniversalLanguage:

• Proof of certification, authorization, or recognition by the Department of Social and Health Services Language Testing and Certification (DSHS-LTC)
• Valid tax registration number
• Signed DSHS Code of Professional Conduct (WAC 388-03-050)
• Signed Business Associate Agreement (BAA)
• Passed background check
• Proof of immunization requirements ONLY IF providing IPI services at the following DSHS facilities: Child Study and Treatment Center, Eastern State Hospital, Western State Hospital, Special Commitment Center, Maple Lane Competency Restoration Program, Olympic Heritage Behavioral Health, and Fort Steilacoom Competency Restoration Program.
  
  • COVID-19, current season
  • Influenza, current season
  • Measles, Mumps, and Rubella (MMR)
  • Varicella
  • Tdap
  • Tuberculosis (TB) screening

LAP Resources

Access our comprehensive resources to support your interpreter services under Contract 2534-60325.

• LAP Scheduling Portal User Guide
• Standards for Providing OPI/VRI Services
• Collective Bargaining Agreement (CBA)
• DSHS Language Testing and Certification Program
• Incident Resolution Process (IRP)