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Resources

New HHS Compliance Requirements

All Health Care Providers that receive funding from the U.S. Department of Health and Human Services (HHS) must meet new compliance requirements set forth in Section 1557 of the Affordable Care Act no later than October 16th, 2016...

One Size Does Not Fit All

Our latest research report provides a framework for hospitals and other health care organizations to develop and employ practices for meeting diverse patient needs. The report also includes a self-assessment...

The Art of Working with Interpreters

You’ve probably heard the story: The doctor asks the non-English-speaking patient how he’s doing; the patient gives a lengthy response involving wild gesticulations...

Advantages of Telephone Interpreting

Telephone interpreting has several advantages over on-site interpreting. One of the main advantages is cost savings, though it is not always cheaper than on-site interpreting...

A Roadmap for Hospitals

This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence...